China Citic Bank was recently awarded The Asian Banker Best Customer Relationship Management 2013 as part of The Asian Banker China Awards.
![videoimage 48](http://gallery.theasianbanker.com/wp-content/gallery/videoimage/dynamic/48.jpg-nggid042438-ngg0dyn-216x120-00f0w010c010r110f110r010t010.jpg)
Wincor Nixdorf: New Technology Showcase
Karsten Kemna from Wincor Nixdorf conducts a short journey through the world of Wincor Nixdorf at The Excellence in Retail Financial Services Conference, 2013
![videoimage 47](http://gallery.theasianbanker.com/wp-content/gallery/videoimage/dynamic/47.jpg-nggid042437-ngg0dyn-216x120-00f0w010c010r110f110r010t010.jpg)
Channel Innovations
Vincent Hui from Bank of East Asia discusses channel innovations in BEA at The Excellence in Retail Financial Services Conference, 2013
![videoimage 46](http://gallery.theasianbanker.com/wp-content/gallery/videoimage/dynamic/46.jpg-nggid042436-ngg0dyn-216x120-00f0w010c010r110f110r010t010.jpg)
K-Merchant on Mobile
Ching Wei Hong from Kasikornbank speaks on K-Merchant on Mobile at The Excellence in Retail Financial Services Conference, 2013
![videoimage 45](http://gallery.theasianbanker.com/wp-content/gallery/videoimage/dynamic/45.jpg-nggid042435-ngg0dyn-216x120-00f0w010c010r110f110r010t010.jpg)
Delivering Differentiation
Ching Wei Hong from OCBC speaks on delivering differentiation at The Excellence in Retail Financial Services Conference, 2013
![videoimage 44](http://gallery.theasianbanker.com/wp-content/gallery/videoimage/dynamic/44.jpg-nggid042434-ngg0dyn-216x120-00f0w010c010r110f110r010t010.jpg)
Using Analytics to drive Relationship Management & Innovation in SME Banking
Steve Miller from Alliance Bank, Malaysia discusses the use of analytics to drive relationship management & innovation in SME banking at The Excellence in Retail Financial Services Conference, 2013