The Excellence in Retail Financial Services Convention 2016
More than 150 senior retail bankers and industry experts gathered at The Excellence in Retail Financial Services Convention 2016 to discuss best practices, latest trends and strategies to respond to changing customer behaviour, the future of banking, and more.
Our speakers included:
- David M. Brear, Chief Thinker, Think Different Group
- Mobasher Zein Kazmi, Head of Research, The Asian Banker
- Daniel Gusev, Managing Partner, Digital Space Ventures
- Aidil Zulkifli, Co-founder & CEO, Uangteman.com
- Alex Medana, Risk & Compliance Expert, Start-Up Advisor & Investor
- David Brearley, Head of Consultancy, Silverlake
- Caroline Ada, Country Manager of Hong Kong & Macau, VISA
- Jason Chu, Chairman, Asia Pacific Customer Service Consortium
These photos can be tagged and shared in our Facebook album.
Event Album
Live tweets #RetailFS16
"#Fintech companies are only thriving because they are seizing opportunities banks have yet to capitalise on." – @davidbrear #RetailFS16
— The Asian Banker (@TheAsianBanker) March 16, 2016
The irony of #banks discussing the branch of the future concept: to have a user-friendly mausoleum about a place long gone #RetailFS16
— Daniel Gusev (@dngusev) March 16, 2016
"#Mobile is the major point where brands are being established." – @davidbrear, chief thinker at @TD_Grp #RetailFS16
— The Asian Banker (@TheAsianBanker) March 16, 2016
Stats of last-year retail banking contribution to income – incongruent due to the slide in investment & provisions and fines #RetailFS16
— Daniel Gusev (@dngusev) March 16, 2016
"#Banks must #innovate intrinsically & not just for a PR stunt." – @davidbrear @TD_Grp #RetailFS16
— The Asian Banker (@TheAsianBanker) March 16, 2016
Philippines and India enjoying financial inclusion drive dependent on regulation drive, Indonesia driven by microfinance access #RetailFS16
— Digital Space (@d1g1tl_) March 16, 2016
In the @TheAsianBanker study, banks are yet to convert online banking service to sales. Did not happen yet #RetailFS16
— Daniel Gusev (@dngusev) March 16, 2016
"Emerging affluent market is the fastest growing segments across #APAC & #MiddleEast." – @MobasherZein #RetailFS16 pic.twitter.com/2UjUMLwINs
— The Asian Banker (@TheAsianBanker) March 16, 2016
"#Remittance is one of the most effective ways in capturing the #unbanked population." – @MobasherZein #RetailFS16 pic.twitter.com/4GcEtUlWHL
— The Asian Banker (@TheAsianBanker) March 16, 2016
Now attending, The Asian Banker: Excellence in Retail Financial Services #FutureBank16 #RetailFS16 @TheAsianBanker pic.twitter.com/MP72Zw8hJr
— Silvia (@sylvkartika) March 16, 2016
"#Microlending in #Indonesia is why there is significant growth in cust. acquisition." – @MobasherZein #RetailFS16 pic.twitter.com/u3GRlU68I3
— The Asian Banker (@TheAsianBanker) March 16, 2016
A story from ICICI #RetailFS16: the 5x surge in taxi apps usage (and ensuing card usage) – thnxs to gov. regulation to limit pollution
— Daniel Gusev (@dngusev) March 16, 2016
ICICI boasts a 30-smth cost to income ratio and looking to collaborate with #fintech to keep it that way #RetailFS16
— Daniel Gusev (@dngusev) March 16, 2016
DBS bank at #RetailFS16 using hackathon culture to train up to 1/3 of their employees base. Enginnering, collaboration and MVP thinking
— Daniel Gusev (@dngusev) March 16, 2016
"@ICICIBank has over 30m customers however #PayU has over 100m already as leading #payment platform." – Ashish Kumar #RetailFS16
— The Asian Banker (@TheAsianBanker) March 16, 2016
Noppawan Jermhansa, vp retail division head, #kasikornbank @KBank_Live #RetailFS16 pic.twitter.com/WQXMzPNCOJ
— The Asian Banker (@TheAsianBanker) March 16, 2016
"17 banks coming together in #UAE to create a mega #mobile #payment platform across the industry" – Arup M #AbuDhabi comm'l bank #RetailFS16
— The Asian Banker (@TheAsianBanker) March 16, 2016
Vivian Chan, director, #deposits & secured lending, consumer #banking @dbsbank at #RetailFS16 pic.twitter.com/Mv6pe2DRAs
— The Asian Banker (@TheAsianBanker) March 16, 2016
Vivian Chan, director, #deposits & secured lending, consumer #banking @dbsbank at #RetailFS16 pic.twitter.com/Mv6pe2DRAs
— The Asian Banker (@TheAsianBanker) March 16, 2016
Fun morning at #FutureBank16 #RetailFS16 – Some great chat and more to come from the agenda this afternoon. pic.twitter.com/Itrsf64hqG
— David M. Brear (@davidbrear) March 16, 2016
Johan De Wit, vp, Bank of #Beijing. #RetailFS16 pic.twitter.com/IbwZlpeR08
— The Asian Banker (@TheAsianBanker) March 16, 2016
"Culture was completely revamped 3 yrs ago, employee ratio is young millennials & professionals" Patricia Tan @SecurityBankPH #RetailFS16
— The Asian Banker (@TheAsianBanker) March 16, 2016
"Transformation has to do w/ marketing & branding but also #customer experience." Mark Perez, #Metrobank @Marcus_in_MNL #RetailFS16
— The Asian Banker (@TheAsianBanker) March 16, 2016
https://twitter.com/davidbrear/status/709952815364513792
Many thanks to @TheAsianBanker for having me as the Keynote this AM at #RetailBank16 #RetailFS16 follow me here and @TD_Grp for more info.
— David M. Brear (@davidbrear) March 16, 2016
Heads of Retail Financial Services Annual conference intense discussion on transforming banks #HongKong #retailfs16 https://t.co/AUveitA17S
— Emmanuel Daniel (@EmmanuelDaniel) March 16, 2016
RT FinTechMafia: RT davidbrear: Many thanks to TheAsianBanker for having me as the Keynote this AM at #RetailBank16 #RetailFS16 follow me h…
— Alex Jiménez (@RAlexJimenez) March 16, 2016
"We can solve #financial inclusion by looking at 'Smart Data' that makes sense." – Aidil Zulkifli, https://t.co/EJIe6ZzAJs #RetailFS16
— The Asian Banker (@TheAsianBanker) March 16, 2016
"#Data can also be used for #marketing value by identifying #customer value & targeting highest potential." – Aidil Zulkifli #RetailFS16
— The Asian Banker (@TheAsianBanker) March 16, 2016
"#Fintech is #innovation that pushes banks to do the impossible." – Aidil Zukifli #RetailFS16 pic.twitter.com/mbGoacb3yA
— The Asian Banker (@TheAsianBanker) March 16, 2016
"#Banks must have processes that are lean & agile. It's not solely based on #technology." – Aidil Zukifli, CEO of #Uangteman #RetailFS16
— The Asian Banker (@TheAsianBanker) March 16, 2016
"It's how you integrate w/ partnerships that defines #customer #experience." – Wilson Chia #RetailFS16
— The Asian Banker (@TheAsianBanker) March 16, 2016
"You need to put your #strategy clearly to know what to invest in and what #partnerships are needed to be made." – Wilson Chia #RetailFS16
— The Asian Banker (@TheAsianBanker) March 16, 2016
"Bank of 2020 we will still be talking about agile #technology & platform of non FS providers." – Daniel Gusev @dngusev #RetailFS16
— The Asian Banker (@TheAsianBanker) March 16, 2016
"Branch #network is an important part of the broader #ecosystem in a country especially in handling cash." – Gai McGrath #RetailFS16
— The Asian Banker (@TheAsianBanker) March 16, 2016
"Bank of 2020 #Indonesia focus will largely reflect that of #China currently w Alipay & similar propositions." – Aidil Zukifli #RetailFS16
— The Asian Banker (@TheAsianBanker) March 16, 2016
"Bank of 2020 will mean more integrated #data from #socialmedia and big focus on #cybersecurity." – Wilson Chia #RetailFS16
— The Asian Banker (@TheAsianBanker) March 16, 2016
"62% of the adults around the world have accounts but 2 billion are #unbanked globally." Alex Medana #RetailFS16 pic.twitter.com/dy6NZLQOfY
— The Asian Banker (@TheAsianBanker) March 16, 2016
Alex Medana, #fintech advisor presenting "#Blockchain technology: Disruption or #innovation" at #RetailFS16 pic.twitter.com/SmcKVMxkrq
— The Asian Banker (@TheAsianBanker) March 16, 2016
"Distributed ledger can be without #bitcoin & #blockchain but focuses on #data." – Alex Medana, #RetailFS16
— The Asian Banker (@TheAsianBanker) March 16, 2016
"Legality & #data privacy are major reasons it will take time for #blockchain to take off." – Alex Medana, #RetailFS16
— The Asian Banker (@TheAsianBanker) March 16, 2016
David Brearley, #Silverlake CEO presenting "Wipe the slate clean & start afresh – the BiBD journey" at #RetailFS16 pic.twitter.com/UGc1Clptqr
— The Asian Banker (@TheAsianBanker) March 16, 2016
The beauty of #API is it lets banks to leverage on external #tech innovations w/o touching core #banking systems – Caroline Ada #RetailFS16
— The Asian Banker (@TheAsianBanker) March 16, 2016
"With massive #customers, how to be personalised & customised matters a lot." – Jason Chu, chairman APCSC @CREAwards. #RetailFS16
— The Asian Banker (@TheAsianBanker) March 16, 2016
#RetailFS16 programme tradition: the awards dinner recognising outstanding institutions in retail #banking pic.twitter.com/5sDRdQPPNQ
— The Asian Banker (@TheAsianBanker) March 16, 2016
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