Thailand International Banking Convention 2015
We hosted discussions on transformational issues that were shaping Thailand’s retail banking industry at St. Regis, Bangkok on June 24, 2015. Opening keynotes were presented by notable delegates like Jaturong Jantarangs, Senior Director, Financial Institutions Strategy Department Financial Institutions Policy Group, Bank of Thailand and Le Xia, Chief Economist for Asia, BBVA. Here are photos of the event’s highlights. These photos may also be tagged and shared in our Facebook album.
Event Album
Speaker Video Clips
Live tweets #TIBC15
Our managing editor, Foo Boon Ping, giving the welcome note at #TIBC15. #retailbanking #technology pic.twitter.com/9AdC1Hqlle
— The Asian Banker (@TheAsianBanker) June 24, 2015
Jaturong Jantarangs, snr dir, #financial institutions policy grp, Bank of #Thailand giving opening keynote.#TIBC15 pic.twitter.com/DcSwJ0MFcS
— The Asian Banker (@TheAsianBanker) June 24, 2015
Jantarangs: The interoperability of banks & telcos is something that must happen for evolution of #financial services in #Thailand.#TIBC15
— The Asian Banker (@TheAsianBanker) June 24, 2015
Jantarangs: The interoperability of banks & telcos is something that must happen for evolution of #financial services in #Thailand.#TIBC15
— The Asian Banker (@TheAsianBanker) June 24, 2015
"#SME financing is a growing area for banks bec large corporate financing is falling away." – Jaturong Jantarangs, Bank of #Thailand.#TIBC15
— The Asian Banker (@TheAsianBanker) June 24, 2015
"As a regulator, we want an open architecture that gives the customer choice." – Jaturong Jantarangs, Bank of #Thailand. #TIBC15
— The Asian Banker (@TheAsianBanker) June 24, 2015
Jantarangs: The role of regulators & govt is to help improve capacity, both for #SMEs to get #financing & for banks to provide it. #TIBC15
— The Asian Banker (@TheAsianBanker) June 24, 2015
Le Xia, chief economist for #Asia, #BBVA, delivering the int'l keynote at #TIBC15. #retailbanking #Thailand pic.twitter.com/MKByntJ1Us
— The Asian Banker (@TheAsianBanker) June 24, 2015
Le Xia, on BBVA's economic outlook for #Thailand: Thai banks are some of the best capitalised banks in Asia. #TIBC15 pic.twitter.com/tS6AScmqP8
— The Asian Banker (@TheAsianBanker) June 24, 2015
"Striking a balance bet. being seen as too strict or too lenient is a difficult challenge for the Bank of #Thailand." – Jantarangs. #TIBC15
— The Asian Banker (@TheAsianBanker) June 24, 2015
Colin Savage @TheAsianBanker: The #mobile phone is abt joining both #digitization & #mobilization. #TIBC15 pic.twitter.com/o9OG9HSeqJ
— The Asian Banker (@TheAsianBanker) June 24, 2015
"#Retailbanking competition lies in one of 4 phases: Product, Sales, Market Share, & Relationship." – Colin Savage, Head of Research.#TIBC15
— The Asian Banker (@TheAsianBanker) June 24, 2015
So much of positive energy at #Thailand Intl Banking Convention in #Bangkok : | #TIBC15 #RetailBanking | pic.twitter.com/skir0i7oxR
— Debashis Sarkar (@DebashisSarkar) June 24, 2015
Thailand has one of the highest ATM penetration says Colin Savage, Head of Research at @TheAsianBanker .. | #TIBC15 #Bangkok #RetailBanking
— Debashis Sarkar (@DebashisSarkar) June 24, 2015
Love the depth of research done by @TheAsianBanker … Very insightful! | #TIBC15 #RetailBanking |
— Debashis Sarkar (@DebashisSarkar) June 24, 2015
"Innovative cultures w the rise of #digital #banking & #socialmedia" session ongoing. #TIBC15 @TMB_Bank pic.twitter.com/iiufCMcY4N
— The Asian Banker (@TheAsianBanker) June 24, 2015
"#Digital #banking is good for the customer & the bank so it must be encouraged." – Martijn van Keulen, @TMB_Bank @mvkeulen #TIBC15
— The Asian Banker (@TheAsianBanker) June 24, 2015
van Keulen: The customer will demand more & more services from the bank & banks must be prepared for a necessary but painful change #TIBC15
— The Asian Banker (@TheAsianBanker) June 24, 2015
"#Digital channels push evolution of omnichannel to ensure seamless communication" – Martijn van Keulen @TMB_Bank #TIBC15
— The Asian Banker (@TheAsianBanker) June 24, 2015
#Antivirus only looks for what it knows. What is needed now is crime logic that looks at criminal behaviour. #TIBC15 pic.twitter.com/6PCnWui4lV
— The Asian Banker (@TheAsianBanker) June 24, 2015
Greg Russell @Trusteer: #Digitalbanking customers use easy passwords and make bank security weaker. #TIBC15 #retailbanking #technology
— The Asian Banker (@TheAsianBanker) June 24, 2015
Better internal collaboration is needed w/in banks to achieve success in #digitalbanking. – Martijn van Keulen, @TMB_Bank #TIBC15 @mvkeulen
— The Asian Banker (@TheAsianBanker) June 24, 2015
The "Customer Experience from World Over – Lessons for #RetailBanking" session w/ @DebashisSarkar #TIBC15 #custserv pic.twitter.com/CNWXD3oikA
— The Asian Banker (@TheAsianBanker) June 24, 2015
A bank needs #customerservice intent that the whole org understands. – @DebashisSarkar, Author & Int'l #CustomerExperience Expert #TIBC15
— The Asian Banker (@TheAsianBanker) June 24, 2015
6 dimensions of #custserv experience: physical, setting, functional, technical, operational & experiential. – @DebashisSarkar #TIBC15
— The Asian Banker (@TheAsianBanker) June 24, 2015
#CustomerExperience expert @DebashisSarkar on service intent. #TIBC15 pic.twitter.com/dwCtF7EKm7
— The Asian Banker (@TheAsianBanker) June 24, 2015
Only 25% of cust. will talk about getting good service, but 65% will talk about bad service. Get the basics right. @DebashisSarkar #TIBC15
— The Asian Banker (@TheAsianBanker) June 24, 2015
"Pioneers create wonderful products, but leaders excel at implementation." – @DebashisSarkar, author & #customerexperience expert #TIBC15
— The Asian Banker (@TheAsianBanker) June 24, 2015
At @TheAsianBanker #Thailand Banking Summit | #TIBC15 |…Always a pleasure sharing what one has learnt: pic.twitter.com/RlG1xHk0RC
— Debashis Sarkar (@DebashisSarkar) June 24, 2015
"Best use of #analytics & #data integration in profit maximisation" session at #TIBC15 #Thailand pic.twitter.com/uVck9l3WLu
— The Asian Banker (@TheAsianBanker) June 24, 2015
Asif Saleem, fmr Head, #Digital Channel Mgmt & Bus. Insights, @StanChart, on evolving from #custserv to sales #TIBC15 pic.twitter.com/zdxP7jUxOB
— The Asian Banker (@TheAsianBanker) June 24, 2015
Like many other Asian countries .. #Thailand banks too focussing majorly on SMEs which contributes to 37% of GDP! | @TheAsianBanker #TIBC15
— Debashis Sarkar (@DebashisSarkar) June 24, 2015
Banks should encourage SMEs to have one book says a speaker at @TheAsianBanker at #TIBC15 ..
— Debashis Sarkar (@DebashisSarkar) June 24, 2015
Snapshot of my session @TheAsianBanker Thailand International Banking Summit | #TIBC15 #customerexperience #service : pic.twitter.com/b4RkzxcKGv
— Debashis Sarkar (@DebashisSarkar) June 24, 2015
So true …' Customers today use idle time to shop ..' says RomHiranpruk of #BankofThailand | @TheAsianBanker #TIBC15 #payment
— Debashis Sarkar (@DebashisSarkar) June 24, 2015
'Just not micro but nano #payments needed to be managed to enhance efficiency'says RomHiranpruk of #BankofThailand | @TheAsianBanker #TIBC15
— Debashis Sarkar (@DebashisSarkar) June 24, 2015
New #digital threats are changing the playing field – Rom Hiranpruk, #payment system committee member, Bank of #Thailand. #TIBC15
— The Asian Banker (@TheAsianBanker) June 24, 2015
Successful #digital innovation must meet users' needs, social costs & risk requirement. – Rom Hiranpruk, Bank of #Thailand. #TIBC15
— The Asian Banker (@TheAsianBanker) June 24, 2015
'Banks would not vanish but their roles would change and get decomposed' say @RonHose ~ CEO, of Coins.ph | #TIBC15 @TheAsianBanker #payment
— Debashis Sarkar (@DebashisSarkar) June 24, 2015
Last session "Payments: Changes and challenges in enhancing efficiency" ongoing at #TIBC15. @thanachartbank @coinsph pic.twitter.com/RC2zWkm2r4
— The Asian Banker (@TheAsianBanker) June 24, 2015
Power is moving from service providers to consumer … | @TheAsianBanker #payment #retailbanking #telco #TIBC15 #customerexperience |
— Debashis Sarkar (@DebashisSarkar) June 24, 2015
Mr. Foo Boon Ping, MD of @TheAsianBanker summarising the day's discussions …Some great insights .. A day well spent! | #TIBC15 |
— Debashis Sarkar (@DebashisSarkar) June 24, 2015
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